SHIPPING POLICY

Thank you for shopping with VitalHerb Organics. We are committed to processing and delivering your orders as smoothly as possible.

Order Processing

Orders are normally processed within 1–3 business days after your order is successfully placed.

Once your order has been dispatched, you may receive shipping or tracking information through the contact details provided at checkout.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Estimated delivery times may vary depending on your location and the courier service being used.

  • Major cities: approximately 1–3 business days

  • Other areas: approximately 3–5 business days

These are estimated delivery times and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, incorrect/incomplete addresses, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms and conditions mentioned with the specific promotion.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order is returned to us because of an incorrect address, incomplete address, or repeated unsuccessful delivery attempts, additional shipping charges may apply if the order needs to be shipped again.

Damaged Packages

If your package appears damaged upon delivery, please contact us as soon as possible and provide photographs/videos of the package and product.

We will review the issue and assist you according to our return and refund policy.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us so that we can check the status with the courier.

VitalHerb Organics is not responsible for delays caused by courier companies, incorrect customer information, natural events, or circumstances beyond our reasonable control.

Contact Us

For questions regarding shipping or your order, please contact us through the contact information provided on our website.

VitalHerb Organics reserves the right to update this policy when necessary.